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Frequently Asked Questions
How long does it take to receive a reply to an inquiry?
We will reply to your inquiry as soon as possible, typically within 6 hours, accounting for global time differences.
What certifications do your batteries have?
Our products are fully certified with MSDS, UN38.3, CE, CB, and other necessary international standards.
What is the warranty period?
We provide a 2-year warranty for our batteries. If any quality issues occur during this period, we will replace them at our cost, including shipping.
What is the typical delivery time?
Formal battery orders generally have a delivery lead time of 7 to 15 days.
What is your Minimum Order Quantity (MOQ)?
We accept small MOQs at the beginning to help customers test the market and start their business.
What technical support do you provide?
We provide comprehensive technical support and flexible payment options including TT and Western Union to ensure a smooth partnership.
Green Boat
